Data Protection Policy

Through this website, we collect personal data necessary for the management and maintenance of some of our services.

We inform you that RECUPERACIÓN DE ENERGÍA SAU (Data Controller) complies with the Organic Law 3/2018, of December 5, on the Protection of Personal Data (hereinafter LOPD), the EU Regulation 2016/679, on Data Protection (hereinafter GDPR) and other regulations in force and applicable at all times, ensuring the correct use and processing of the user’s personal data.

In accordance with Article 13 of the GDPR and Article 11 of the LOPD, this Privacy Policy applies to the processing of personal data that RECUPERACIÓN DE ENERGÍA SAU performs as Data Controller in relation to the data provided by users and/or clients (natural persons) as a consequence of the request for information and/or contracting of the services and/or products provided and commercialized through its website, or collected in any of the sections of the website.

• Responsible for the processing: RECUPERACIÓN DE ENERGÍA SAU
• Address: AV. CORTS CATALANES, 5-7 2º 4ª
  08173 SANT CUGAT DEL VALLÉS (BARCELONA), ESPAÑA
• VAT ID no.: ESA58272253
• Email: info@fichtner.es

Your personal data will be used for the generic purpose of management and control of the established commercial relationship and, specifically, to achieve the following:

• Manage the complete access and correct use of the services and/or products by the users.
• Communicate with users in response to incidents, requests, comments and questions you make to us through the services and/or products, as well as contact forms on our website (including emails and/or phone calls).
• Provide, update, maintain and protect the services and/or products and activities.
• Provide new services and/or products, special offers or updates.
• Where appropriate, manage personnel selection processes in recruiting processes of workers and/or collaborators.
• Communications: We may send you emails, messages and other types of communication in reference to the services and/or products, technical issues and changes thereto. These communications are considered part of the services and/or products and you cannot opt out of them.
• Where applicable, commercial communications (Marketing): We may use your data to contact you, both electronically and non-electronically, to conduct surveys, obtain your feedback on the service provided, and, occasionally, to notify you of changes, important developments in the services and/or products, offers and/or promotions of our services and/or products or those of third-party companies related to us. These commercial offers will be, in any case, expressly and separately authorized by the user, who may revoke at any time their consent to receive these notifications using the mechanism implemented for this purpose in the same, or from the preferences of the customer account.

We will not process your personal data for any purpose other than those described above unless required by law or court order.

The personal data provided will be kept and processed for as long as the service and/or product provision relationship is maintained, without prejudice to the possibility of exercising your data protection rights (access, rectification, deletion, objection, limitation, portability, and not to be subject to automated individual decisions).

The personal data of those interested in receiving information on services and/or products will be kept in the system indefinitely if the interested party does not request its deletion.

RECUPERACIÓN DE ENERGÍA SAU processes your personal data in accordance with the following two legal bases: Consent of the data subject (1) and legitimate interest (2).

1. The consent of the data subject provided for the purposes described above, which will be requested:

• before proceeding to process your data,
• in the process of registration as a customer, or
• at the time of sending communications from RECUPERACIÓN DE ENERGÍA SAU.

The information requests you send us require the interested party to voluntarily provide us with the necessary data to be able to assist you or provide you with the services and/or products. However, the interested party may freely refuse to provide us with such data or, subsequently, revoke the consent previously granted to process their data, although such refusal will imply the impossibility for us to attend to their request.

2. The legitimate interest of RECUPERACIÓN DE ENERGÍA SAU is to maintain and retain the loyalty of its customers and/or users and better meet their expectations or interests previously expressed, e.g. to improve products, manage requests, queries or claims, offer products similar to those contracted, inform about special offers, etc. without prejudice to RECUPERACIÓN DE ENERGÍA SAU’s compliance with the rest of the obligations related to the sending of commercial communications by electronic means.

RECUPERACIÓN DE ENERGÍA SAU understands that by providing such data, the data subject guarantees and is responsible for the truthfulness, up-to-dateness and accuracy of such data and that they accept and expressly consent to its processing for the purposes described above.

In general, RECUPERACIÓN DE ENERGÍA SAU will not transfer your personal data to third parties unless we are legally obliged to do so, or you have expressly authorized us to do so when using our services and/or products.

Data protection regulations allow you to exercise your rights of access, rectification, objection, deletion (“right to be forgotten”), limitation of processing, portability, and the right not to be subject to individualized decisions:

• Right of access: Allows the data subject to know and obtain information about their personal data undergoing processing.
•  Right of rectification: Allows the data subject to correct errors, modify data that proves to be inaccurate or incomplete and ensure the accuracy of their personal data.
•  Right of deletion: Allows the data subject to request the deletion of their personal data when it is no longer necessary for the execution or provision of the service.
• Right of objection: Allows the interested party to prevent the processing of their personal data or to stop it, except for legitimate reasons or for the exercise or defense of possible claims, in which case we will keep it blocked during the appropriate period of time.
•  Right to object to advertisements: Interested parties may object to receiving commercial communications. In this case, consent to receive these notifications may be revoked at any time.
•  Limitation of processing: In certain circumstances, interested parties may request the limitation of the processing of their data, in which case it will only be kept for the exercise or defense of claims.
•  Data portability: Data subjects may request to receive their personal data that they have provided to us or - where technically feasible - to have it sent to another data controller of their choice, in a structured, commonly used and machine-readable format.
•  Right not to be subject to automated individual decisions (including profiling): Data subjects have the right not to be subject to a decision based on automated processing that produces legal effects concerning them or significantly affects them.
•  Possibility of withdrawing consent: The data subject has the right to withdraw the consent given at any time, without affecting the lawfulness of the processing based on the consent given at the time of providing us with their data.

If you wish to exercise any of the above rights, please contact us through the contact details listed in “Identity of the party responsible for the processing of your personal data”, including the following information: name and surname, ID number, and postal and email contact addresses, indicating the type of right and specifying the conditions of the same.

Possibility of claiming before the Control Authority: RECUPERACIÓN DE ENERGÍA SAU also informs you of your right to file a claim before the Spanish Data Protection Agency (www.agpd.es) if you consider that the processing does not comply with the regulations in force.

Conservation of certain data

RECUPERACIÓN DE ENERGÍA SAU informs that, in compliance with the provisions of Law 25/2007, of October 18, on the conservation of data related to electronic communications and public communications networks, it shall proceed to retain and conserve certain traffic data generated during the development of communications with the purpose of transferring it to the legitimate authorities, when the legal circumstances foreseen therein are met.

Recorded data

Our servers automatically collect information when the user uses the services of the websites. This log data may include IP address, identification of the device from which the products are accessed, operating system, and device configuration.

Security measures

Furthermore, we inform you that RECUPERACIÓN DE ENERGÍA SAU (Data Controller) has implemented the necessary technical and organizational security measures to guarantee the security of your personal data and avoid its alteration, loss, and unauthorized processing or access, taking into account the state of the art in technology, the nature of the data stored and the risks to which it is exposed, whether from human action or from the physical or natural environment. Likewise, additional measures have been established to reinforce the confidentiality and integrity of the information in its organization, maintaining continuous supervision, control and evaluation of the processes to ensure respect for data privacy.